Our showrooms are open during COVID-19 - shop in-store or online now!

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FAQs

Yes! We have a wide variety of ready-to-wear outfits in our showrooms, in addition to our online selection. These items are sold as complete outfits for your next big event.

All our outfits are made in India by our talented team of designers and artisans!

We recommend dry cleaning your outfit only. Please check with your local dry cleaner to see if they are willing and able to dry clean embroidered garments. Please note that we are not responsible for any damages that may occur from 3rd party service providers.

You can order outfits online 24/7, and our local showroom hours can be found here. Please call your local showroom for any questions on updated hours.

Currently, you can purchase gift cards in our showrooms only or over the phone. These gift cards can be used at any time and do not expire! To purchase a gift card via phone, please contact us.

Gift cards will be available online soon!

We’d love to have you visit in person! Please choose your local showroom and book an appointment. For virtual appointments, please email us, and we will connect you with one of our team members as soon as possible.

Yes! Most items have 1-2” margins for adjustments to make any piece slightly bigger or smaller, as needed. Please contact us if you have any questions on your measurements for specific items.

We are happy to exchange any UNALTERED and UNWORN items purchased online with the original tags within 7 days of purchase. Items can be exchanged or returned for store credit only. There will be no refunds for any items. For more details, please read our full return/exchange policy.

Yes! We are pleased to offer our clients worldwide shipping. Estimated shipping charges are displayed at checkout and vary based on the destination.

If no alterations are required, most items available on our website are ready to ship . Domestic shipping usually takes between 5-7 business days, and international shipping can take up to 14 business days. To receive your outfit in 1-3 business days, please select “Express Shipping”.

If you are opting in for our alteration services, please allow, at minimum, for an additional two weeks to the shipping timeline.

Yes - the Frontier brand has a number of boutiques across the world operating under their own names, with their own identities. These include Frontier Bazarr, Frontier Bridal, Frontier Heritage, Frontier Phagwara, and Frontier Raas with locations in Canada, India, the United Kingdom, and the United States.

Most items available on our website are ready to ship and do not include alterations. However, we will happily alter your items based on your measurements. Please opt in for our alteration service at checkout, and you will be asked for the appropriate measurements that you can provide at a later time. Additional fees for alterations may apply to each item based on the amount of alterations needed.

Please note that once an item is altered, it is no longer eligible for exchange or store credit.

To ensure your outfit fits you perfectly, we are pleased to offer an alteration service to adjust your item as per your required measurements. If the outfit still doesn’t fit as you hoped, you’re welcome to send it back, and we will make the additional adjustments necessary to ensure a perfect fit.

We also recommend finding a local professional tailor familiar with South Asian wear for any alterations. Please note we are not responsible for any issues or damages that may occur during the alteration process by 3rd party tailors.

Yes! At checkout, there will be an option to pick up your items at the showroom that has it available. However, if an item is not available at your nearest showroom, it must be shipped to your address and will not be available for local pickup.

While our online collection features a select set of outfits that can also be found in one of our showrooms, we invite you to visit us in-person to explore our complete collection. You can also book an appointment online to see more of our collection virtually (FaceTime, WhatsApp Video).

Our online collection is growing every day, so be sure to check back every few weeks to see more available options. You can also email us with pictures of a few outfits you had in mind, and we’ll check to see if we have anything similar in stock.

Frontier Heritage specializes in creating custom wear for your specific needs. However, only a select set of outfits are customizable, based on the type of modifications that need to be made. Click here to learn more, or email us so we can walk you through the process.

Most items available on our website are ready to ship and are not available to custom order at this time.

To learn more about the customization process, please contact your nearest showroom, and a team member will reach out to you with more details.

Our website has only a preview of our wedding collection that is available to order. To see our complete collection, we highly recommend visiting one of our showrooms or booking an appointment online for a virtual consultation.

Yes! Many of our outfits available online would be appropriate for your bridesmaids and groomsmen. If you’re looking for matching outfits for everyone in your wedding party, email us with more details, and a team member will reach out to discuss.

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